Terms of service

The agreement between you and the operator of this gateway for sending WhatsApp messages through it.

Last updated 2026-09-09.

These terms are between you (“you”, the business using the service) and [legal entity not set] (“we”, “us”). By creating an account or sending a message through the service you accept them.

What the service does

We provide an HTTP API and dashboard that queue your messages and send them over the WhatsApp Business Platform, and that report back what WhatsApp said happened to them.

We are the pipe, not the sender. Messages go out from WhatsApp numbers you connect and control, under your own business identity, to recipients you choose.

Your account

• Give accurate account details and keep them current.
• Keep your API keys secret. They are bearer credentials: anything sent with your key is treated as sent by you, and is your responsibility. Tell us promptly if a key leaks so it can be revoked.
• You are responsible for the WhatsApp numbers you connect and for having the right to use them.
• Do not attempt to reach another customer's data, or to disrupt the service.

Meta's rules come too

Messages are delivered by Meta, so Meta's terms apply to you alongside these — in particular the WhatsApp Business Messaging Policy and Commerce Policy.

Meta can restrict or disable a WhatsApp number or business account on its own judgement, and can change its rules, pricing and rate limits. When it does, the effect reaches your traffic through us and is outside our control.

What you may send

You confirm that, for every message you send through us:

• you have the recipient's consent to message them on WhatsApp, on a lawful basis;
• the content is lawful, accurate, and not misleading about who is sending it;
• it is not spam, malware, a phishing attempt, or an impersonation of another business or person.

We do not read your messages in the ordinary course of operating the service and we do not pre-screen them. If we are told about abuse we may investigate, and may suspend sending to protect recipients, the service or our standing with Meta.

Fees and messaging costs

Fees for the service are whatever we have agreed with you in writing.

Availability

We aim to keep the service running and will give notice of planned maintenance where we reasonably can. Unless we have signed a separate service level agreement with you, the service is provided as-is, with no uptime guarantee.

A message accepted by the API is queued, not delivered. Delivery depends on Meta, on the recipient's account, and on their device being online. We do not guarantee that any message will be delivered, or delivered within any period.

Liability

Neither of us is liable for indirect or consequential loss, or for loss of profit, revenue, goodwill or data.

Our total liability arising out of the service, in any twelve-month period, is limited to the fees you paid us in that period.

You are responsible for claims arising from the messages you send — including from sending without consent, or content that breaks the law or Meta's policies.

Nothing here limits liability that cannot be limited by law.

Ending it

You may close your account at any time by telling us. We may suspend or close an account that breaks these terms, that puts our standing with Meta at risk, or that has unpaid fees — with notice where circumstances allow.

On closure we stop sending, and we delete your account, your message records, your connected numbers and their stored access tokens, and your API keys, as described in the privacy policy. Export anything you want to keep before you close the account.

Changes

We may change these terms. If a change materially affects you we will tell you at your account contact address before it takes effect, and continuing to use the service after that is acceptance. The date at the top always reflects the current version.

Contact

[contact address not set] .